Privacy Policy

Effective Date: July 15, 2025
Last Updated: July 15, 2025

At Texas Roof Repair, we are committed to protecting the privacy of everyone who interacts with our company, visits our website, or requests our services. This Privacy Policy explains how we collect, use, share, and safeguard personal information obtained through our website located at www.texasroofrepair.com or through any other communication or service interaction. By accessing our website or providing your information, you consent to the practices described in this policy. If you do not agree with our approach to privacy, we encourage you not to use the site or submit personal information.

When you interact with us—whether by requesting an estimate, submitting a contact form, or calling our office—we may collect personal information such as your full name, phone number, email address, property address, service details, uploaded documents or images, and any other details you choose to share. Additionally, we collect non-personal data such as your IP address, browser type, device information, referral link, page activity, and session duration. This type of information helps us understand how users navigate our site and improve its performance.

We collect this information when you voluntarily provide it through contact forms, estimate requests, phone calls, emails, or service agreements; and automatically when you visit our website through cookies, pixels, or tracking scripts embedded in the site. We may also receive information from third-party lead sources, advertising platforms, or service integrations used to facilitate customer communication and scheduling.

We use the information we collect to respond to service inquiries; provide roofing estimates, inspections, repairs, and replacements; manage scheduling and customer communication; generate invoices and service records; and send updates, follow-ups, or seasonal reminders. If you have opted into receiving promotional content, we may send you occasional marketing emails or announcements related to our services, offers, or home maintenance tips. We also use analytics and tracking data to improve website functionality, measure advertising effectiveness, and ensure a secure user experience.

We do not sell your information to outside parties. We may share it with trusted partners who help us deliver services or operate our business, such as subcontractors, product suppliers, customer service tools, cloud-based software platforms, or digital agencies that assist with marketing. These partners are required to handle your information with care and use it only in connection with services they perform for Texas Roof Repair. In certain circumstances, we may also share your data when required to comply with applicable laws, court orders, regulatory obligations, or if we believe disclosure is necessary to protect our rights, property, team, or clients. In the event of a business transition, merger, or sale, your information may be included as part of the transferred assets.

Our website uses cookies and tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that allow our site to remember your preferences, monitor traffic, and serve relevant content. These tools may track the pages you visit, the duration of your visit, your location based on IP address, and whether you have previously interacted with our site. You can control or disable cookies through your browser settings at any time. Please note that some features of the website may not function correctly without cookies enabled.

We take data security seriously and implement reasonable technical, physical, and administrative safeguards to protect your information from unauthorized access, alteration, or misuse. Access to personal data within our organization is limited to employees or contractors who require it for business operations. All sensitive communications submitted through our website are encrypted during transmission. While we take appropriate steps to safeguard your information, no system is completely secure, and we cannot guarantee the absolute security of information transmitted via the internet.

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, which may include maintaining service records, addressing warranty matters, complying with legal requirements, or resolving disputes. When information is no longer required for business or regulatory purposes, we securely delete or anonymize it according to our internal retention policy.

You have the right to access, correct, or delete your personal information held by Texas Roof Repair, subject to reasonable verification and applicable legal obligations. If you wish to make a request regarding your data, or if you would like to opt out of marketing emails, you can contact us directly at the email or mailing address listed below. You may unsubscribe from promotional emails at any time by using the unsubscribe link in the footer of the message or by reaching out to us for manual removal.

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from minors. If we learn that we have inadvertently received information from a child without parental consent, we will take appropriate steps to delete it promptly.

Our website may contain links to third-party websites, platforms, or resources that are not owned or controlled by Texas Roof Repair. This Privacy Policy applies only to information collected through our own website and services. We are not responsible for the content, policies, or practices of any external site. We encourage you to review the privacy policy of any third-party service you choose to visit.

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal requirements, or business practices. When updates are made, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how your information is protected and used. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.

If you have questions about this Privacy Policy, our data handling practices, or wish to submit a privacy-related request, you may contact us at the following address:

Texas Roof Repair
3507 Lawton Avenue, Austin, TX 78731
Email: info@texasroofrepair.com
Phone: (512) 790-9265
Website: www.texasroofrepair.com